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Refund Policy
Corporate Governance Document
This Refund Policy establishes the terms under which EstateBooks processes refund and discontinuation requests for rental transactions completed on its platform.
1. Purpose

This Refund Policy establishes the terms under which EstateBooks processes refund and discontinuation requests for rental transactions completed on its platform. It ensures fairness to tenants, property owners, and listing agents while maintaining transparency in all dealings.

2. Scope

This policy applies to all rental transactions facilitated through EstateBooks, including contributions made via RentNest toward rental targets.

3. Completed Rentals
  • A rental successfully completed on EstateBooks, with tenure agreed between the property owner/listing agent and the tenant, is considered final and binding for the specified term.
  • Tenants are advised to review rental terms carefully and exercise due diligence before completing any rental transaction.
  • Where the property owner or listing agent has fulfilled obligations without default, no refund shall be applicable for the completed tenure.
4. Non-Refundable Rent

EstateBooks does not issue refunds to tenants for rent that has already been paid and released to the property owner or listing agent.

  • Once rent is successfully processed and disbursed to the property owner/listing agent, the transaction is considered final and non-reversible.
  • Tenants are strongly advised to review rental terms carefully and exercise due diligence, including physical inspection before completing any rental transaction.
5. Complaints Submission
  • Any complaint arising from rent-related matters must be formally filed within 48 hours of rent payment.
  • Complaints submitted after this period will not be eligible for review under EstateBooks’ dispute resolution framework.
6. Refunds Due to Property Owner/Listing Agent Default
  • If a refund request arises due to default by the property owner or listing agent, such matters shall be resolved directly between the tenant and the property owner/listing agent.
  • EstateBooks will facilitate communication between the parties but will not be liable for refunds once rent has been processed and released.
7. Early Exit and Tenancy Transfer
  • If a tenant chooses to exit a rental before the expiration of the agreed tenure, the tenant may utilize the Tenancy Transfer provision.
  • Under this provision, a new tenant may assume responsibility for the remaining period of the tenancy, subject to property owner / agent approval and successful completion of the EstateBooks Rent Transfer process to successfully onboard the new tenant.
  • The new tenant will not move into the referred property unless the procedure for the Tenancy Transfer is successfully completed.
8. RentNest Contributions
  • Contributions made toward an upcoming rental target shall be applied directly to the intended rental.
  • Contributions for an existing rental shall be deployed to settle the ongoing rental obligations.
  • Contributions are non-refundable once applied to a rental target or existing rental.
8.1 Discontinuation of Rental for RentNest beneficiaries
  • A RentNest beneficiary wishing to discontinue a rental must submit a formal “Discontinue Rental” request through EstateBooks.
  • EstateBooks will verify that no outstanding debt is owed to the property owner.
  • Any unpaid rent must be settled in full before liquidation of the rental agreement, and RentNest balance.
  • Refunds, where applicable, will be processed, less EstateBooks administrative charges.
8.2 Early Liquidation of RentNest Contributions

In the event that a RentNest subscriber chooses to liquidate their contribution before the designated target date, EstateBooks will process the request in accordance with the following terms:

  • The total value of contributions saved will be disbursed back to the subscriber.
  • EstateBooks’ administrative charges will be deducted prior to disbursement.
  • The disbursed amount will be transferred directly to the same account from which the original contribution was made.
9. Non-Refundable Administrative Charges

All administrative charges applied by EstateBooks in connection with RentNest contributions and Rental Platform handling fee are non-refundable.

9. Exceptions

EstateBooks reserves the right to decline participating in refund requests that:

  • Do not meet eligibility criteria.
  • Arise from tenant-side defaults or negligence.
  • Involve misuse of the platform or breach of rental agreements.
10. Payment Integrity
  • All transactions on EstateBooks are processed exclusively through EstateBooks’ platform; provided through EstateBooks partners secured online settlement system.
  • Under no circumstances should payment be made to individuals or third-party entities on behalf of EstateBooks.

EstateBooks disclaims responsibility for any unauthorized payments made outside its official channels.

11. Policy Review

This policy is subject to periodic review and may be updated to reflect changes in business practices, platform features, or regulatory requirements.

Contact Information

For inquiries or assistance regarding this Refund Policy, please contact EstateBooks Support via the in-app help center or official communication channels.